Conditions Générales de Vente
Article 1: This contract is intended for the exclusive use of the reservation of stays in the Maison du Bonheur in Saint-Bernard managed by Marie-Laure Patin
Marie-Laure Patin cannot be held responsible for the use of her contracts by third parties or for non-tourist purposes. The best welcome will be reserved for the guests. Marie-Laure Patin undertakes to personally welcome them with all the necessary attention to facilitate their stay and knowledge of the region.
Article 2 - Duration of the stay : The client who signs this contract concluded for a fixed period may not under any circumstances claim any right to remain in the premises.
Article 3 - conclusion of the contract : The reservation becomes effective once the client has sent Marie-Laure Patin a deposit of 30% of the total amount of the stay with a minimum of one night per room and a copy of the contract signed before the date indicated on the front. The second copy of the contract is to be kept by the client. The prices are inclusive of all charges according to the description sheet.
Article 4 - No right of withdrawal: For bookings made by post, telephone or internet, the hirer does not benefit from the right of withdrawal, in accordance with article L121-21-8 of the French Consumer Code relating in particular to the provision of accommodation services supplied on a specific date or at a specific time.
Article 5 - Cancellation by the client: All cancellations must be notified by telephone or by e-mail, ensuring that Marie-Laure Patin has received the information. a) Cancellation before the start of the stay: if the cancellation occurs more than 48 hours before the start of the stay, the deposit is refunded. If the cancellation occurs less than 48 hours before the beginning of the stay, the deposit remains with the owner who will ask for the payment of the balance of the price of the stay. b) If the client does not show up before 8 p.m. on the day scheduled for the beginning of the stay, the present contract becomes null and void and the owner may dispose of his guest rooms. The deposit remains the property of the owner who reserves the right to claim the balance of the price of the stay. c) In the event of a shortened stay, the price corresponding to the initial stay remains the property of the owner. The additional services not consumed will be refunded.
Article 6 - Cancellation by the owner: When the owner cancels the stay before the beginning of the stay, he must inform the client. The client, without prejudice to any recourse for damages, will be reimbursed immediately for any sums paid. The client will be offered an alternative with the same level of service and quality.
Article 7 - Arrival: The client must arrive on the day and at the time specified in the present contract. In case of late or delayed arrival, the client must inform the owner.
Article 8 - Payment of the balance: The balance is to be paid on arrival at the owner's. Any additional services not mentioned in the present contract must be paid to the owner at the end of the stay.
Article 9 - tourist tax : The tourist tax is a local tax that the client must pay to the owner, who then transfers it to the Treasury.
Article 10 - use of the premises: The client must respect the peaceful nature of the premises and use them in accordance with their purpose. The client undertakes to return the rooms in good condition. An internal regulation and a regulation for the use of the swimming pool is available in the guest rooms. They must be read and understood by the guest. If the rules indicated in the regulations are not applied, the owner is entitled to refuse additional nights. This refusal can in no way be considered as a modification or a breach of contract on the initiative of the owner, so that in the event of early departure of the client, no refund can be considered.
Article 11 - capacity: The present contract is established for a precise number of persons. If the number of guests exceeds this number, the owner is entitled to refuse additional guests. This refusal can in no way be considered as a modification or a breach of the contract at the initiative of the owner, so that in the event of the departure of a number of clients greater than those refused, no refund can be considered.
Article 12 - Animals: The present contract specifies whether or not the client may stay with a pet. If the client does not respect this clause, the owner may refuse the animals. This refusal can in no way be considered as a modification or a breach of contract at the initiative of the owner, so that in the event of the client leaving, no refund can be envisaged.
Article 13 - Litigation: In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, we propose a consumer mediation system. The mediation body chosen is: CNPM - MEDIATION DE LA CONSOMMATION. In the event of a dispute, you may submit your claim on its website: https://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSOMMATION - 27 avenue de la libération - 42400 Saint-Chamond.
These provisions are without prejudice to any legal action taken by the customer or the owner.